Preguntas frecuentes

Our uppers are made from a next-generation wood-fiber-based material, engineered in-house for our shoes. It’s water resistant, highly breathable and lighter than traditional synthetics.

They’re water resistant, not waterproof. Light rain and the occasional puddle won’t bother them, but we’d keep them out of heavy downpours and deep water.

Traverse is built for trails and uneven ground, Squat for gym and lifting, Glide for road running, and Cove for everyday comfort. Not sure? Start with how you’ll use them most.

Check the Askel Reset Kit for ultimate care and maintanance. Brush off dirt once it’s dry and wipe the upper with a damp cloth. Let them air dry away from direct heat. Please don’t put them in the washing machine.

Our shoes fit true to size for most people. If you’re between sizes or prefer extra room for thicker socks, we recommend going half a size up.

Sometimes the production can be a little off in terms of size. In these cases you will be noted in the product page wether to choose a bigger or smaller size than usual.

Every product page has a size guide link next to the size options, with measurements in US, EU and UK sizes.

Orders are usually delivered within 2–5 business days. You’ll get a tracking link by email as soon as your order ships.

Yes, we ship to most countries. Shipping costs and delivery times are shown at checkout before you pay.

Get in touch as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.

Our 30-day trial lets you try your shoes on real runs. If they don’t feel right, send them back and we’ll make it right. Send them back in the original box.

Start a return from your account and choose exchange. We’ll send the new size as soon as we receive the original pair.